Frees your team, does not replace them
It takes the repeat questions and the late-night messages. Your staff keep the conversations that need judgement.
AI Staff
Works every shift, never calls in sick.
We set up an AI member of staff that answers your customers on WhatsApp, website chat and Telegram, at any hour, from your own menu, prices and FAQs. It handles the 2am enquiries and the repetitive admin, so your team does the work that needs a person. Refunds, complaints and anything clinical or legal go straight to you. An AI Assistant takes about a week to set up; Front Desk and Employee take longer.
Three levels. Start where it hurts most.
Each level includes the one below it, so you can start small and move up when the business is ready.
AI Assistant
Answers questions 24/7 from your own information.
Opening hours, prices, the menu, directions, policies. It replies in seconds, in English or Malay, and passes anything else to a person.
AI Front Desk
Also takes bookings, appointments and orders, and sends a PayNow link.
It checks your calendar, books the slot, takes the order and sends the PayNow link, then confirms and reminds the customer the day before.
AI Employee
Runs the routine side of one job.
Enquiries, bookings, follow-ups and the weekly summary for one part of the business, such as a clinic's front desk or a cafe's order line. Your team steps in wherever a person is needed.
Already built and running.
Each of these is live in a project we shipped. The link goes to that case.
Telegram bots that issue PDF invoices
A booking comes in, the owner is told on Telegram, and a bot menu issues the PDF invoice for the order.
See RAHAOwner approvals on Telegram
A staff discount or a return puts a request on the owner's phone. One tap approves it and the sale continues.
See Melrose LabelInstant lead alerts with WhatsApp buttons
A new enquiry reaches the agent on Telegram within seconds, with Open, WhatsApp and Mark-contacted buttons.
See the property agent's platformPayNow payment approvals
A PayNow order waits as a payment to check until the owner confirms the bank credit, then it moves on.
See Melrose Label
What is included.
The scope this service starts from. Anything not on this list is quoted separately, in writing, before we begin.
Set up for your business
Your menu, prices, opening hours, FAQs and tone of voice, loaded and checked with you before it speaks to a customer.
WhatsApp, website chat and Telegram
One assistant on the channels your customers already use, giving the same answers on each.
Bookings, orders and PayNow
From the Front Desk level up: it books the slot, takes the order and sends a PayNow link, then confirms.
Hand-off to a person
When a question is outside its brief, it tells the customer someone will reply and alerts your team on Telegram or WhatsApp with the whole conversation.
Monthly tuning
We read the questions it could not answer and add the answers you approve, so it gets better at your business every month.
Hosting and care
We host the assistant and fix anything that breaks. That is what the monthly fee covers, on every package.
Not included
Marketing broadcasts and ads. It replies to people who contact you; it does not message strangers.
Your dashboard.
What you see and control yourself.
Bookings and orders
From the Front Desk level up, booking requests and paid orders appear in your dashboard with nothing retyped.
Update what it knows
Change the menu, prices and FAQs it answers from whenever they change.
Approve new answers
Each month you get the questions it could not answer. Only the answers you approve go live.
Your customers' data
Export the conversations, or ask us to delete them.
Why we build it this way.
Set up to answer from your information only
It says what you have approved. If the answer is not in your material, it says so and passes the question on.
Never decides money matters
Refunds, discounts and price talk go to you. The assistant can take a payment, not negotiate one.
You can read every conversation
Each chat is logged in your dashboard, so you know what was said and can correct it.
What we can build for you.
Before and after for the kinds of business we work with. None is a client case; each is a build we would scope with you.
Example: Cafe
The 2am WhatsApp enquiry
- Before
- A customer asks at 2am whether you open on Sunday and take group bookings. Nobody sees it until the morning rush, and by then they have booked elsewhere.
- After
- The assistant answers from your opening hours and booking rules within seconds, and the booking request is waiting in your dashboard when you open.
Example: Clinic
Appointments into the calendar
- Before
- The receptionist spends the first hour of every day returning calls and messages to book, move and cancel appointments.
- After
- Patients book, move and cancel on WhatsApp at any hour. The slot lands in your calendar and a reminder goes out the day before. Clinical questions go straight to your staff.
Example: Online shop
Orders with a PayNow link
- Before
- Orders arrive as screenshots and voice notes. Someone types each one into the system and chases the payment by hand.
- After
- The customer orders in the chat and gets a PayNow link. The paid order appears in your dashboard with nothing retyped.
Example: Salon
Reminders and no-show follow-up
- Before
- A no-show costs the slot, and the follow-up message rarely gets sent because everyone is busy with the next client.
- After
- A reminder goes out the day before with a one-tap confirm or reschedule. A no-show gets a polite follow-up with the next open slots.
Example: Tuition centre
Parents' questions, every evening
- Before
- Parents message about fees, schedules and make-up classes after work, when the centre is closed.
- After
- Fees, schedules and make-up rules are answered from your own information. Enrolment requests and anything about a child's progress go to the teacher in charge.
Example: Home services
Hand-off the moment it matters
- Before
- An aircon servicing enquiry turns into a complaint about last month's job, and a basic bot keeps quoting prices.
- After
- The assistant recognises a complaint, stops, tells the customer the owner will reply, and alerts you on Telegram with the whole conversation.
Never without a person.
The lines we hold to on every build, written plainly so you can hold us to them too.
Never decides refunds or money matters
It can take a payment and issue a PayNow link. Refunds, discounts and anything about money go to you.
Always says it is an AI
It tells customers they are chatting with an AI assistant, and a person is one message away.
Complaints and price negotiation go to the owner
The moment a chat turns into a complaint or a haggle, it stops and hands over, with the conversation attached.
Medical and legal: your approved information only
For clinics and firms it is set up to answer only from information you approve. It never diagnoses, triages, suggests treatment or gives legal advice, and passes those questions to your staff. If a message sounds urgent, it tells the person to call 995 or see a doctor. The information you approve must meet your own advertising rules.
Your customers' data stays yours
Conversations are kept in a dashboard you control, and you can export them or ask us to delete them. We collect only what the chat needs. Some processing runs on cloud and AI services outside Singapore; we tell you which before we start and use them under contracts that protect the data to a standard comparable to the PDPA.
What it costs, honestly.
A full-time admin in Singapore typically costs S$2,000–3,000 a month before CPF and leave. Your own quote is fixed in writing before we begin.
Our process
How a project runs, start to launch.
How a project runs, from the first call to launch. Each stage has a fixed scope and a date.
Discover
- Meet you and list the questions customers ask most
- Collect your menu, prices, opening hours and FAQs
- Agree which channels it covers: WhatsApp, website chat and Telegram
- Decide what it hands to a person: refunds, complaints and anything sensitive
- Write a fixed price in SGD and a start date
Design
- Write its tone of voice with you, in English or Malay
- Draft the answers it gives from your own information
- Write the hand-off message and the alert your team receives
- Review the answers together and change what is wrong
- Sign off the answers before it speaks to a customer
Build
- Set up the assistant on your channels
- Connect your calendar, orders and PayNow, from the Front Desk level up
- Test it with the questions your customers really ask
- Check it passes to your team when it should
- Show you a working test chat and fix what you find
Launch
- Switch it on for your customers, with a person one message away
- Confirm the alerts reach your team on Telegram or WhatsApp
- Hand over your dashboard access and a guided walkthrough
- Walk you through the conversation log
- Each month, add the answers you approve for the questions it missed
Who this is for.
The businesses this service was built around, with the launched project where one exists.
Cafes and F&B
Opening hours, halal status, the menu and group bookings answered at any hour, with orders and a PayNow link when you want them.
Clinics, salons and tuition centres
Appointments booked into your calendar and reminders sent the day before. The assistant passes clinical questions to your staff.
Retail and online shops
Stock, sizes, delivery times and order status, answered from your own catalogue.
Gyms, repair and home services
Quotes requested, slots booked and the address collected, so the first call from your team is the one that closes.
Questions about AI Staff.
Short answers on time, cost and how it runs. Anything else, send us a note.
Which channels does it work on?
WhatsApp, website chat and Telegram. WhatsApp is the usual place to start, because that is where your customers already write.
Will it replace my staff?
No. It takes the repeat questions and the late-night messages so your team does the work that needs a person. Refunds, complaints and price negotiation always go to you.
What happens when it does not know the answer?
It is set up to tell the customer a person will reply and alert your team, rather than guess. We review those questions each month and add the answers you approve.
How long does setup take?
About a week for an AI Assistant. Front Desk and Employee take longer, because there is a real booking or payment to test end to end.
Is it really 24/7?
It replies around the clock; like any online service it can be interrupted by an outage at WhatsApp or our host, and we alert you if it is.
Is my customers' data safe?
Your customers' data stays yours. Conversations are kept in a dashboard you control, and you can export them or ask us to delete them. We collect only what the chat needs. Some processing runs on cloud and AI services outside Singapore; we tell you which before we start and use them under contracts that protect the data to a standard comparable to the PDPA.
The other services.
They work together as one system, so starting with one never closes off another.
Your front desk, open 24/7.
A short note is enough. We reply with questions, then a written scope and one price.